Shipping Policy and Delivery Information: Everything You Need to Know
Introduction
When shopping online, nothing is more important than knowing when and how you’ll receive your order. A clear shipping policy helps you shop with peace of mind, knowing exactly what to expect. Whether you’re in Dubai or another emirate, we’ve designed our delivery process to be fast, reliable, and convenient. Let’s walk through everything you need to know about our shipping and delivery services.
Age Verification and Legal Requirements
We take responsible delivery seriously. Since vape products are restricted to adults, age verification is mandatory upon delivery.
- Acceptable IDs: Emirates ID, passport, or any valid government-issued identification.
- Age Restriction: You must be 18+ to receive your order.
- Failed Verification: If you cannot provide proof of age, the delivery will be canceled, and charges may still apply.
Think of it like buying a movie ticket for an 18+ rated film—you can’t walk in without showing proof of age.
Delivery Options in Dubai
Express Delivery Service
If you’re in Dubai and need your vape urgently, our Express Delivery Service has you covered.
- Available from 10:00 AM to 9:00 PM
- Delivery within 1–2 hours
- Charges: AED 35
- Need even faster delivery? Just message us on WhatsApp, and we’ll do our best to speed it up.
Same-Day Delivery in Dubai
All Dubai orders placed between 10:00 AM and 9:00 PM qualify for same-day delivery. Orders placed after 9:00 PM will be delivered the next working day.
Standard Delivery
- Charges: AED 25
- Free delivery for orders above AED 350
- Reliable and affordable option for those who don’t mind waiting a little longer.
Delivery to Abu Dhabi and Other Emirates
If you’re outside Dubai, don’t worry—we’ve got you covered too.
- We deliver across Abu Dhabi and all other emirates from 10:00 AM to 9:00 PM on weekdays.
- Orders placed after 9:00 PM roll over to the next working day.
- Expect delivery within 24–48 hours for orders placed before 8:00 PM.
- Charges: AED 25
- Free delivery for orders worth AED 350 or more.
Order Cut-off Times
Cut-off times make a big difference in when your package arrives.
- Orders placed before 9:00 PM are delivered the same day (Dubai) or next day (other emirates).
- Orders after 9:00 PM move to the next working day.
Tip: Place your order earlier in the day to enjoy quicker service.
Delivery Costs Explained
Why the different charges? Because express services require priority handling and dedicated drivers. The good news is, if your order total is AED 350 or more, delivery is free, no matter where you are in the UAE.
Payment Methods Available
We make paying for your order as easy as possible.
- Credit & Debit Cards via secure payment links
- Bank transfers for online convenience
- Cash on Delivery (COD)
- Card machine option (must be requested when placing your order)
Customer Support and Communication
Got a question or need a quick update? Simply reach out on WhatsApp. Our team is available during delivery hours to provide updates, track your order, or help with special requests.
Packaging and Handling
All products are packed securely to prevent damage. We also use discreet packaging so your order stays private.
Failed Delivery Attempts
If you’re not available to receive your package:
- Our driver will attempt to contact you.
- If unsuccessful, the delivery will be rescheduled.
- Extra delivery charges may apply for repeated failed attempts.
Refunds and Returns Policy (Linked to Delivery)
Delivery charges are non-refundable unless there was a mistake on our end. Returns are accepted only if products are unused, unopened, and reported within the specified timeline.
Delivery in High-Demand Periods
During peak times like public holidays, weekends, or big sales, deliveries might take a bit longer. But rest assured, we’ll always keep you updated.
Why Choose Our Delivery Service?
- Fast: Express delivery in Dubai within 1–2 hours.
- Affordable: Low delivery charges with free options.
- Reliable: Timely delivery with real-time communication.
- Customer-focused: Flexible payment options and responsive support.
Tips for a Smooth Delivery Experience
- Double-check your delivery address and phone number.
- Keep your ID ready for age verification.
- Place orders earlier in the day for faster processing.
Our delivery policy is designed to give you flexibility, speed, and peace of mind. Whether you’re in Dubai or anywhere else in the UAE, you can count on us for reliable and customer-friendly shipping. With express options, free delivery above AED 350, and multiple payment methods, shopping with us is always smooth and hassle-free.
FAQs
1. Do I need to show ID for every order?
Yes, ID verification is required for all orders to comply with UAE regulations.
2. What happens if I miss the delivery?
The driver will reschedule the delivery, but extra charges may apply if it happens repeatedly.
3. Can I schedule delivery at a specific time?
Yes, contact us via WhatsApp to arrange special delivery timings if possible.
4. Is express delivery available outside Dubai?
Currently, express delivery is only available in Dubai. Other emirates have next-day or 24–48 hour delivery.
5. Do you deliver on weekends and public holidays?
Yes, deliveries are available, but during peak times, slight delays may occur.
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